A Trowbridge company that offers specialised dementia support to clients within their own homes and respite to carers has been given a ‘Good’ overall rating by the care sector regulator.

The Care Quality Commission awarded ‘Good Overall’ and ‘Good’ in all five categories to Dementia@Home, a dementia support service based on West Ashton Road in Trowbridge.

The company has also recently been awarded 'highly commended' at the National Stars of Social Care awards in the dementia specialist category.

Dementia@Home is run by chief executive officer, Sally Haddrell-Jenks; business operations director Kate Hanny, and director of care Jackie Ransome, and employs 14 staff.

Kate Hanny said: “We are thrilled that CQC have rated our service as 'Good' in all areas after our first and full inspection.

“We have worked so hard to establish a wonderful service and are so proud of the whole team for their hard work and commitment to supporting those living with dementia in Wiltshire and their carers.”

 

 

Dementia@Home was inspected by the CQC in May. Its report said: “Information about the risks people faced and the support staff should provide to keep them safe was not always available. The registered manager took immediate action during the assessment to resolve this.

“The service learned from incidents and action was taken to ensure improvements were made where needed.

“There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern.”

The CQC said staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. Staff worked with other services to ensure people’s needs were met effectively.

It added: “Staff demonstrated a good understanding of people's individual needs. People and their relatives were involved in decisions about their care.

“However, the care plans that were developed with people were generic and did not always contain specific information about people’s needs and how staff should support them.

“Staff were able to contact the management team at any time for support and guidance. The service completed regular staff surveys to receive feedback.”

The CQC said Dementia@Home used quality assurance systems to review the performance of the service.

It added: “However, these systems had not always identified shortfalls in the way the service was operating, for example, in relation to risk management information and the records staff kept.

“During the assessment the registered manager took immediate action to address the shortfalls and established new systems to improve the governance systems in the future.”