I have had a tussle with BT over their switching, without giving me any choice or warning, my paper phone bill to one which has no details of the calls made from my Devon home. They offered me the option of viewing my detailed bill online but when I tried the system, it did not work. My persistence paid off and my detailed printed invoices have been reinstated.

My dissatisfaction over the loss of a paper statement in favour of electronic communications is one that is shared by a large percentage of the population. Online customers can get lower or discounted bills for their goods and services, which is patently unfair. The Keep Me Posted campaign has been launched demanding choice, without the disadvantage of penalty charges, for the method by which utility companies, banks and financial service providers communicate with customers. Readers can sign up by letter addressed to Keep Me Posted, PO Box 72064, London EC4P 4DZ. Or you can do it online if you so wish.

Giles Chichester MEP, Conservative MEP for South West England and Gibraltar.