Why can nobody do anything, or appear not to want do anything about it? For almost three weeks now we have been receiving a call from a person claiming to be from Windows telling us we have a virus on our computers and that we need to follow his instructions to be able to get rid of it, even though we have barred calls for withheld numbers with Virgin Media. Virgin have said they are sorry but they cannot do anything.

I have just received yet another call from a man who’s conversation was difficult to understand at best. When I asked his name he said Michael Smith! I played his little game for about 15 minutes whilst he tried to explain and tell me which buttons I need to press to sort the virus, pretending to follow his instructions to see where he was going. I eventually said ‘I’m not very good with computers, I don’t understand you or your instructions and will take my computer to the shop’ and hung up. I await their call tomorrow. I then called the police on 101 and, like Virgin Media, they said there is nothing they can do.

How many other people have fallen for this and given their details. No matter how many times over the weeks we have either told them to go away, don’t call again, hung up without speaking, the same call comes back the following day. There must be some way to block these numbers because I’m at a loss and very frustrated.

Mr I Dewfall, Trowbridge.